Support

Questions, purchase issues, refunds and reports.

The game is in Portuguese, so menu names appear here exactly as they do on screen, with a translation in parentheses.

Get in touch

Write to admin@mapelabs.io. Tell us your pilot name and what happened; if it’s about a purchase, include the date and the amount too. A screenshot helps a lot.

Request a refund for a purchase

1. Log into the game and press Esc to open the menu.
2. Open SUPORTE (Support) and go to MINHAS COMPRAS (My purchases).
3. On the purchase you want to return, tap PEDIR REEMBOLSO (Request refund), choose a reason and send it.

Every request is reviewed and answered within 5 business days; the answer shows up right there, in MINHAS COMPRAS. Within 7 days of the purchase, a refund is guaranteed for any reason: that’s your right of withdrawal. After that, we refund duplicate charges, unauthorized charges and purchases that never arrived, and we review other cases one by one. Once approved, the money goes back through Mercado Pago, to the same payment method, and whatever was bought is removed from your account (items, Supporter days, season pass or corporation item).

Can’t get into the game? Request your refund by email at admin@mapelabs.io.

Frequently asked questions